Troubleshooting

Pingback issues

Order status in your e-commerce system does not update when order has been set to “ready to ship” or “canceled” in Wasa Kredits system.

Here’s a list of common underlying issues:

  • Your e-commerce platform blocks our pingback-calls due to an authorization-middleware on your side. If it’s possible to configure your middleware to allow unauthorized calls from a client IPs then set it to allow calls from Wasas IP-range 212.112.173.0/26 (255.255.255.192).

  • Your firewall blocks pingback-calls from Wasas IPs. You need to change firewall rules to allow Wasa to send pingbacks from external ip-range 212.112.173.0/26 (255.255.255.192)

  • Your e-commerce site SSL certificate is invalid. Wasas application won’t allow calls to a https-url to a server with invalid SSL certificates. This usually happens in test environments which sometimes use certificates not issued by a trusted authority.

  • If you’re developing a custom integration (not using our supported plugins) make sure the ping_url-parameter is set correctly and the receiving endpoint handles the payload correctly.

More information about pingbacks see; Using The API, section Handling order status changes via pingbacks and Pingback Statuses